You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges.
Depending on your financial institution, it may take additional time for the refund to appear in your account after we process it.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the refund.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order number and payment details. We will investigate the matter and provide you with an update within 3 business days.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: dcrestjump Comércio Ltda.
Address: Rua Oscar Freire, 785 - Jardim Paulista, São Paulo - SP, 01426-001, Brazil
Phone: +55 11 97658-3214
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (BRT), excluding public holidays.
