Hey there! Ever had one of those moments where you just wanted to chat with a real person behind a brand? Well, you’ve come to the right place. At dcrestjump Comércio Ltda., we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to emails personally (though he might take a day or two during peak seasons!).
Honestly, we’ve tried those automated contact forms before, and they just feel... cold. So here’s the real deal—pick whichever method works for you:
Here’s the thing—we’re not perfect. Last month, a customer pointed out a sizing issue with one of our products, and you know what? We fixed it within a week because of their feedback. That’s why we genuinely want to hear from you, whether it’s a complaint, suggestion, or just to say hi.
Our team is available Monday–Friday, 9am–6pm (Brazil time), but emails often get checked on weekends too. If you’re in a hurry, try the phone—Maria at our front desk has this uncanny ability to solve problems before you even finish explaining them!
When we first started, our "customer service" was just Pedro (our founder) answering emails from his kitchen table at 2 AM. One night, he fell asleep mid-reply to a customer in Tokyo—woke up to find he’d sent half a sentence! The customer thought it was hilarious, and they’ve been loyal ever since. Moral of the story? We’re human, and we like our customers to be human too.
Quick note: Our live chat isn’t 24/7 (yet!), but when it’s online, you’ll see a little green dot. And if you’re filling out a contact form? Well, here’s a secret—mention "blue pineapple" somewhere, and we’ll know you actually read this page!
